Managing users
The Managing Users page (https://portal.factry.cloud/users) controls role-based access within the Factry Portal.
User Roles & Permissions
Permission | Viewer | Manager | Admin |
|---|---|---|---|
View installations | ✓ | ✓ | ✓ |
View alerts | ✓ | ✓ | ✓ |
View users | ✓ | ✓ | ✓ |
Access downloads | ✓ | ✓ | ✓ |
Acknowledge alerts | | ✓ | ✓ |
Create alerts | | ✓ | ✓ |
Manage silences | | ✓ | ✓ |
Manage users | | | ✓ |
Manage notification channels | | | ✓ |
View licenses / license tokens | | | ✓ |
Manage contact person & location per installation | | | ✓ |
Role Summary
- Viewer – Read-only access
- Manager – Operational alert management
- Admin – Full administrative control
Best Practices
Assign the lowest role necessary for a user to perform their tasks. Review user access regularly to ensure permissions remain aligned with responsibilities.